Job Location BOSTON GO & TECH CENTER Job Description Role Overview We are seeking an experienced Community Management leader to steward day-to-day consumer engagement for three large, iconic brands within our portfolio. This role sits within a centralized, inhouse team and plays a critical role in protecting brand reputation, building consumer trust, and strengthening loyalty through thoughtful, timely, and empathetic engagement. As the frontline voice of our brands, this role ensures consumers feel heard, supported, and valued across social platforms—while also translating community insights into actionable feedback for brand, marketing, and customer experience teams.

Eligibility / Qualification Required:

As the frontline voice of our brands, this role ensures consumers feel heard, supported, and valued across social platforms—while also translating community insights into actionable feedback for brand, marketing, and customer experience teams. Key Responsibilities Community Management & Engagement Own and execute daily community management across: Meta (Instagram, Facebook) TikTok YouTube Reddit Respond to consumer comments, questions, and concerns with speed, empathy, and a consistent brand voice Balance authentic engagement with brand protection and platform best practices Consumer Experience & Issue Resolution Identify, triage, and escalate sensitive, high-risk, or complex consumer issues Partner closely with brand, PR, legal, regulatory, and customer care teams to resolve issues efficiently and appropriately Support reputation management efforts during moments of heightened attention or crisis Cross-Functional Collaboration Serve as a trusted partner to brand, social, media, and eCommerce teams Align community responses with campaign messaging, launches, and promotional activity Support social commerce and eRetail touchpoints where applicable (experience a plus) Insights & Continuous Improvement Monitor community sentiment, recurring questions, and emerging themes Surface insights and consumer feedback to inform: Content strategy Product innovation CX improvements Help evolve community guidelines, playbooks, and response frameworks across brands Job Qualifications Required Experience & Skills Bachelor's Degree in related field Proven, hands-on community management experience for consumer brands Direct experience managing communities on Meta, TikTok, and YouTube Exceptional written communication skills with strong command of brand voice Demonstrated passion for consumer advocacy and experience Comfort managing high visibility brands in fastmoving environments Nice-to-Haves Experience with eRetail or social commerce Background in CPG, retail, or largescale brand environments Experience handling crisis or highvolume community engagement Familiarity with social listening or community management tools Ways of Working Consumer-first, empathetic, and detail-oriented Calm under pressure and confident navigating ambiguity Collaborative and cross-functional Strong judgment and discretion when representing iconic brands Proactive, organized, and comfortable owning outcomes Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ’s, please click HERE.

How to Apply:

Apply online through the official P&G careers portal.
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