At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.
This role, Senior Associate (Reward, Employee Relations, Policy & Process), is located in Jersey. It falls under the Line of Service: Business Enablement, People Pillar, with a Grade of Senior Associate and contracted hours per week of 37.5 hours. PwC Channel Islands helps build, accelerate, and sustain momentum, offering expert assurance, tax, and advisory services to turn challenges into opportunities. Leveraging deep expertise and advanced capabilities, PwC ensures readiness for any future, helping clients act boldly and achieve real results.
As part of the People Operations team, this Senior Associate role plays a crucial part in delivering a great employee experience to the business by using knowledge of people policies and procedures to ensure effective communication across various stakeholder groups, managing expectations whilst streamlining and simplifying processes. The role is the Subject Matter Expert for Employee Relations (ER), Policy and Process, contributing to effective Human Resources Management and Workforce Optimization.

Eligibility / Qualification Required:

• Qualifications & Certifications: CIPD Level 3 or above (or equivalent).
• Candidates must hold their own right to work in Guernsey or Jersey, as PwC is unable to provide a work permit for this role.

Skills & Experience Required:

Essential skills:

• Experience in development and implementation of HR policy & programmes
• Experience of HR technologies (e.g. Workday)
• Experience of employee relations and case management
• Experience of Reward (comp & benefits)
• Understanding of housing, work permit & visa requirements

Desirable skills:

• Understanding of employment laws and regulations in BCI
• Experience in competitor reward analysis & benchmarking
• Experience in budgeting and forecasting
• Experience of project management
• Experience of managing investigations relating to employment issues
• Experience in reporting and analytical skills
• Ability to handle pressure and manage conflicting demands
• A professional and resourceful approach and an ability to build rapport at all levels

Responsibilities:

As part of the resource team, this position is dedicated to optimising staff deployment to foster skill development, cross-project collaboration, and broadened perspectives, all while delivering valuable expertise to our clients. The successful integration of maximum capacity and firm growth is essential for the organisation's success. Collaboration, innovation, and a systematic approach to staffing deployment are core values of our team. Responsibilities include:

• Coordinating people policies ensuring that all policies are implemented with full understanding for all employees
• Developing a deep understanding of ER processes ensuring that the Firm complies with local legislation whilst managing employees fairly and equitably
• Oversight of all ER cases, delegation and tracking
• Monitor and report on themes arising from ER cases, ensuring that records are up to date and accurate.
• Ensure relevant leaders within the firm are upskilled and supported to handle ER matters as they arise.
• Developing a deep understanding of housing & work permits ensuring compliance with local legislation whilst supporting employees
• Support with other key areas within the People Operations team, ensuring legal and regulatory compliance.
• Compliance with regulatory requirements and supporting with reporting.
• Other associated tasks and support as part of the People Operations team.
• Assisting in the maintenance of Employee Contracts
• Contribute to Career Coach and Leadership training

Skills Looked For:

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. These skills and behaviours make up our global leadership framework, Evolved PwC Professional. The Evolved PwC Professional focuses on two core behaviours: Trusted Leadership and Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire, Empower and Evolve, and Distinctive outcomes is underpinned by behaviours that Champion, Build and Deliver.
Required Skills include: Accepting Feedback, Active Listening, Analytical Thinking, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Creativity, Data Quality, Documentation Administration, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services, Human Resources Assistance (+ 11 more).

Additional Information:

• Travel Requirements: As part of a cross-island team, this role may require occasional travel between the islands and may occasionally require further travel (up to 20%).
• Available for Work Visa Sponsorship? No
• Government Clearance Required? No

General Conditions:

PwC champions diversity and works in a changing world which offers great opportunities for people with diverse backgrounds and experiences. They seek to attract and employ the best people from the widest talent pool, including those who reflect the diverse nature of society. PwC aims to encourage a culture where people can be themselves and be valued for their unique strengths, as creating value through diversity is what makes them strong as a business. More information can be found at: https://pwc.to/2vY6KZm.

How to Apply:

Application instructions, including required documents and submission method, were not specified in the provided text. Please refer to the official PwC Channel Islands career page or contact them directly for application details.
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